Terms of service
Terms of Service
1. Overview
This website is operated by AeroStore. Throughout the site, the terms “we”, “us” and “our” refer to AeroStore.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on our website, such as our Return & Refund Policy, Shipping Policy and Privacy Policy.
If you do not agree to these Terms of Service, you should not use our website or purchase from us.
2. Contact Information
For customer support, order queries, returns or general questions, contact us at:
Email: hello@aerostore.online
3. Online Store Terms
By placing an order through our website, you confirm that:
- You are legally able to enter into a contract.
- The information you provide is accurate, complete and up to date.
- You will not use our products for any unlawful purpose.
- You will not misuse our website, attempt to interfere with its security, or use it to transmit harmful code.
We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe there has been misuse, fraud, abuse, or a breach of these Terms.
4. Products and Descriptions
We aim to display our products, images, colours, descriptions and prices as accurately as possible.
However, we cannot guarantee that your device’s display will show colours or product details exactly as they appear in real life.
Product measurements, compatibility information, specifications and descriptions are provided as accurately as possible, but small differences may occur.
It is your responsibility to check that a product is suitable for your needs before placing an order.
5. Prices and Payment
All prices are shown at checkout before you place your order.
We reserve the right to update, change or remove prices, discounts, offers and products at any time.
Payment must be received in full before your order is processed or shipped.
If a pricing error, stock error or technical error occurs, we reserve the right to cancel the affected order and issue a refund.
6. Orders and Order Acceptance
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean your order has been accepted.
We reserve the right to accept, refuse or cancel any order for reasons including, but not limited to:
- Product unavailability
- Pricing or description errors
- Suspected fraud or unauthorised activity
- Incorrect customer information
- Delivery restrictions
- Breach of these Terms
If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
7. Shipping and Delivery
Delivery times shown on our website are estimates only and are not guaranteed unless clearly stated otherwise.
We are not responsible for delays caused by couriers, customs, incorrect addresses, failed delivery attempts, events outside our control, or delays after the order has been dispatched.
Customers are responsible for providing a complete and correct delivery address at checkout.
If an order is returned to us due to an incorrect address, failed delivery, refusal of delivery, or failure to collect, we may deduct reasonable shipping, return shipping and handling costs from any refund where permitted by law.
8. Risk and Ownership
Ownership of goods passes to you once we have received full payment and the goods have been delivered.
Risk in the goods passes to you once the goods are delivered to the address provided at checkout.
If you arrange your own courier or collection method, risk may pass to you once the goods are handed to that courier or collection provider.
9. Returns and Refunds
Returns and refunds are handled in line with our Return & Refund Policy.
For change-of-mind returns, items must be returned within the stated return period and must be unused, undamaged and in a resaleable condition, with original packaging where possible.
For faulty, damaged, incorrect or misdescribed items, please contact us as soon as possible at:
Nothing in these Terms or our Return & Refund Policy affects your statutory rights. Online customers in the UK usually have a 14-day right to cancel for many distance purchases, and customers may have additional rights where goods are faulty, damaged, incorrect or not as described.
10. Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will try to help, but we cannot guarantee cancellation once an order has been processed, packed or shipped.
If your order has already been shipped, you may need to follow our returns process after delivery.
11. Discount Codes and Promotions
Discount codes, promotions and offers are subject to availability and may be changed, suspended or withdrawn at any time.
Discount codes may not be combined unless we clearly state otherwise.
Discounts cannot usually be applied after an order has already been placed.
We reserve the right to cancel orders where a discount code has been misused, shared in breach of its terms, or applied due to a technical error.
12. Account Information
You may be required to provide certain information to place an order or create an account.
You are responsible for keeping your account details, password and login information secure.
We are not responsible for loss or damage caused by your failure to keep your account information confidential.
You agree to notify us immediately if you suspect unauthorised use of your account.
13. Prohibited Uses
You must not use our website or products:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe our intellectual property or the rights of others
- To submit false or misleading information
- To upload viruses, malware or harmful code
- To collect or track personal information of others
- To interfere with the security or operation of the website
- To place fraudulent or abusive orders
We reserve the right to suspend or terminate your access to our website if you breach these rules.
14. Intellectual Property
All content on our website, including text, images, product descriptions, graphics, logos, icons, layout, design and branding, is owned by or licensed to AeroStore unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell or exploit any part of our website or content without our written permission.
15. Third-Party Links
Our website may contain links to third-party websites, tools, apps or services.
We are not responsible for the content, accuracy, policies, security or practices of third-party websites.
Accessing third-party websites is at your own risk.
16. Reviews, Comments and User Content
If you submit reviews, comments, photos, feedback or other content to us, you confirm that:
- The content is accurate and lawful
- You have the right to submit it
- It does not infringe the rights of others
- It does not contain abusive, offensive, misleading or harmful material
You give us permission to use, display, edit and publish this content for business, marketing and website purposes.
We reserve the right to remove content we consider inappropriate, misleading, unlawful or harmful.
17. Limitation of Liability
We do not guarantee that our website will always be available, uninterrupted, secure or error-free.
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profits, loss of business, loss of data, loss of goodwill, or website downtime.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
18. Product Use
You are responsible for using products safely, correctly and in accordance with any instructions, warnings or guidance provided.
We are not responsible for damage, injury or loss caused by misuse, improper installation, modification, neglect, or use of a product for an unsuitable purpose.
This does not affect your rights if a product is faulty or not as described.
19. Force Majeure
We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.
This may include courier delays, strikes, supply chain issues, customs delays, natural disasters, extreme weather, war, terrorism, government action, technical failures, or other events beyond our control.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you agree that we may collect and process your information as described in that policy.
21. Changes to These Terms
We reserve the right to update or change these Terms of Service at any time.
The latest version will be posted on our website.
Your continued use of our website after changes are posted means you accept the updated Terms.
22. Governing Law
These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence require otherwise.
Any disputes will be handled by the courts of England and Wales, subject to any rights you may have under applicable consumer law.
23. Contact Us
For questions about these Terms of Service, contact:
AeroStore
Email: hello@aerostore.online
Last updated: May 2026