Refund policy

Return & Refund Policy

At AeroStore, we want you to be happy with your order. Please read our return policy carefully before making a purchase.

1. Returns for Change of Mind

If you change your mind about your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition you received it
In its original packaging where possible
Complete with all accessories, tags, manuals, and included parts
Not damaged, altered, washed, installed, or used

To start a return, contact us at:

hello@aerostore.online

Please include your order number, the item you want to return, and the reason for the return.

Returns sent back without contacting us first may not be accepted.

2. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return transit.

Original shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

3. Items That Cannot Be Returned

For hygiene, safety, and fraud-prevention reasons, we cannot accept returns on:

Items that have been used, worn, washed, damaged, or altered
Items returned without original packaging or missing parts
Personalised or custom-made items
Clearance, final sale, or heavily discounted items, where marked as non-returnable
Gift cards or digital products
Items returned after the return period has passed

This does not affect your legal rights if an item is faulty, damaged, or not as described.

4. Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, or you received the wrong item, contact us at hello@aerostore.online within 48 hours of delivery so we can review the issue.

Please include:

Your order number
A clear description of the issue
Photos or videos showing the problem
Photos of the packaging, if the item arrived damaged

If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, which may include a replacement, repair, store credit, or refund, depending on the situation and your legal rights.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

We reserve the right to refuse a refund or deduct an appropriate amount if the item is returned used, damaged, incomplete, or not in its original condition.

6. Exchanges

We do not guarantee exchanges, as stock availability may change.

If you need a different item, size, colour, or model, the fastest option is to place a new order and return the original item if it meets our return conditions.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

hello@aerostore.online

We cannot guarantee cancellations once an order has been processed, packed, or shipped.

If your order has already been shipped, you may need to follow the normal returns process after receiving it.

8. Refused Deliveries and Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal to accept delivery, we may deduct original shipping fees, return shipping fees, and any handling costs from your refund where permitted by law.