Shipping policy
Shipping Policy
1. Overview
This Shipping Policy applies to orders placed with AeroStore through our website.
At this stage, we currently ship to customers within Australia only.
For questions about shipping or delivery, please contact us at:
Email: hello@aerostore.online
2. Order Processing Times
Orders are usually processed within 1–3 business days after payment has been received.
Business days are Monday to Friday, excluding public holidays.
During busy periods, sales events, supplier delays, or high order volumes, processing times may be longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email where available.
3. Delivery Times
Estimated delivery times within Australia are usually:
| Location | Estimated Delivery Time |
|---|---|
| Metro areas | 5–10 business days |
| Regional areas | 7–14 business days |
| Remote areas | 10–20 business days |
Delivery times are estimates only and may vary depending on your location, courier delays, stock availability, public holidays, weather events, or other factors outside our control.
We do our best to dispatch orders promptly, but we cannot guarantee exact delivery dates unless we specifically state this in writing.
4. Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you place your order.
We may offer free shipping, flat-rate shipping, or promotional shipping from time to time.
Shipping promotions may be changed, paused, or removed at any time.
5. Order Tracking
Where tracking is available, your tracking details will be sent to the email address used at checkout.
Please allow some time for tracking information to update after dispatch.
If your tracking has not updated for several business days, contact us at:
6. Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout.
Please check your shipping details carefully before placing your order.
If you notice an error in your shipping address, contact us immediately at:
We will try to update the address where possible, but we cannot guarantee changes once an order has been processed, packed, or shipped.
If an order is delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address, AeroStore is not responsible for replacing or refunding the order unless required by law.
Additional shipping fees may apply to resend returned orders.
7. Failed Deliveries and Unclaimed Parcels
If a courier is unable to deliver your parcel, you may need to arrange redelivery or collect the parcel from a designated location.
It is the customer’s responsibility to follow tracking updates and collect parcels where required.
If a parcel is returned to us because of failed delivery attempts, refusal of delivery, or failure to collect, we may deduct reasonable shipping, return shipping, and handling costs from any refund where permitted by law.
8. Lost, Delayed, or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Include your order number and shipping details so we can investigate.
Please note that courier delays can happen, especially during busy periods or in regional and remote areas.
If a parcel is confirmed as lost in transit, we will work with the courier and provide a suitable solution, which may include a replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.
9. Damaged Parcels
Please inspect your order when it arrives.
If your parcel or item arrives damaged, contact us at hello@aerostore.online as soon as possible.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
This helps us assess the issue quickly and raise a claim with the courier if needed.
10. Split Shipments
Some orders may be sent in multiple parcels.
If your order arrives in separate shipments, you may receive more than one tracking number.
You will not be charged extra shipping unless clearly stated before purchase.
11. Pre-Orders and Backorders
If an item is listed as a pre-order or backorder, the estimated shipping timeframe will be shown on the product page where available.
Pre-order and backorder dates are estimates only and may change due to supplier, courier, customs, or stock delays.
If there is a significant delay, we will try to notify you using the contact details provided at checkout.
12. International Shipping
AeroStore currently ships to Australia only.
We do not currently offer international shipping.
If this changes in the future, this policy will be updated.
13. Australian Consumer Law
Nothing in this Shipping Policy limits or excludes your rights under Australian Consumer Law.
Businesses selling to Australian consumers must not mislead customers about delivery times, and Australian consumers may be entitled to a repair, replacement, refund, cancellation, or other remedy if consumer guarantees are not met.
14. Contact Us
For shipping questions, delivery issues, or order updates, contact:
AeroStore
Email: hello@aerostore.online
Last updated: May 2026